However, in the event that you received the wrong product, we will gladly correct the problem and replace it with the original item that you ordered.
If we made an error in the fulfillment of your order (e.g. you received an item you did not order) please make sure to email us at firstname.lastname@example.org within 2 days of receiving your order. Include your name, invoice number as well as a detailed explanation of the issue. One of our customer service representative will be in touch with you within 1-2 business days to help fix the problem.
We will need the incorrect item returned to us in new, sealed and unused condition at the address below:
Please return unused/sealed items to:
Dramatically Real Cosmetics c/o returns
950 Eagles Landing Parkway
Stockbridge Ga. 30281
If you do not contact us within 48 hours, we will not be responsible for the items.
Items must be unused with seals intact. We will not accept any exchanges that are unsealed and/or used.
We reserve the right not to accept an exchange for any reason. All sales are final.